Named Customer Success Manager

Job description

What you can expect The Named Account Customer Success Manager will build relationships with internal teams & customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction,retention and happiness. Named Account CSM requires deep experience in UcaaS/Zoom and/or Video Collaboration products / services. About the Team: The Customer Success team prioritizes helping clients maximize Zoom's value while fostering collaboration across departments for seamless experiences. We thrive in an inclusive, innovative environment that celebrates diverse perspectives. This role seeks an experienced Named Account Customer Success Manager (CSM) to support top accounts in the United States. Focused on large accounts managing $1.5–$2.5 million in monthly recurring revenue, this position builds lasting relationships to ensure successful Zoom product deployments. Efforts aim to enhance satisfaction, retention, and overall happiness, contributing to shared success while maintaining a customer-centric approach. Responsibilities: Building and nurturing long-term relationships with key stakeholders across assigned accounts Managing the full customer life...