Deskside Support Engineer

Job description

Join a team that values your ambition and empowers your growth At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you. Responsibilities: Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users. Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed. Resolve complex issues and collaborate with other teams to identify root causes and solutions. Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance. Document incidents, problems, requests, and tasks in Corient’s ITSM system. Escalate critical incidents to management as necessary. Perform day-to-day...