Customer Access Representative

Job description

JOB CATEGORY: COMMUNITY HEALTH CENTER / ADMINISTRATION: POSITION SUMMARY: This position provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections. REQUIREMENTS: EDUCATION AND/OR EXPERIENCE: - High school diploma or general education degree (GED) required. - Six months experience in healthcare setting OR one year administrative and/or customer service background. - Computer experience required; ability to work with Windows-based programs strongly preferred. - Experience or training in customer service industry preferred. - Experience in medical billing preferred. - Bilingual Spanish / English or Navajo / English preferred. CERTIFICATES, LICENSES, REGISTRATIONS: - If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services. SCREENING REQUIREME...