Customer Experience Partner

Job description

Ready to lead the strategy that transforms traditional marketing into personalized customer journeys across every channel? Shape the future of customer engagement by designing personalized, omnichannel experiences that transform every touchpoint. Join us as Customer Experience Partner and drive the transformation! Your new role: As Customer Experience Partner, you'll be at the heart of our Customer Engagement transformation—moving from traditional approaches to a personalized, omnichannel strategy that puts customers first. You'll drive digital innovation while leading new ways of working that seamlessly connect different engagement touchpoints to elevate the entire customer experience. Your responsibilities will include: - Developing and maintaining end-to-end customer journey maps and a content calendar that identify key touchpoints, pain points, and opportunities across digital and in-person channels - Designing and overseeing a customer-centric content strategy that delivers the right message at the right time through the right channel with measurable impact. - Partnering with Marketing, Sales, Medical, and Business Technology Solutions teams to create and execute integrated, c...