Tech Support Specialist 1

Job description

Overview The Technical Support Specialist 1 works both independently and collaboratively with other members of the IT Infrastructure team to solve problems and provide excellent customer service. The Clinic Support Specialist 1 is expected to process equipment received at our IT Warehouse, perform some administrative duties, triage incidents, and work and resolve routine incidents. Follow-through to resolution and accurate recording of information and data are a fundamental part of the job responsibility. Responsibilities: This role is a temporary position, expected to last till 8/21/26 with the possibility of a permanent position at the conclusion of the project. - Stage IT equipment for projects - Receive incoming IT equipment, test as needed, and update equipment status in asset management system - Coordinate with IT warehouse management and our projects team concerning any inbound, storage, disposal, and redeployment of equipment from active projects - Collaborate with other members of the IT Infrastructure team to move, deploy, and catalog stored equipment from previous projects - Ship and receive IT equipment - Must be able to lift up to 50lbs - Work with management to have E...