Bus Controller (Bus Dispatcher)

Job description

Basic Function Responsible for overseeing safe, efficient and reliable bus operations by controlling and monitoring Bus Operators, Service Supervisors, maintenance personnel, scheduled revenue service, special bus movements and special events. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties: - Maintains radio communications with Operators, Service Supervisors, Maintenance and other personnel to provide safe and reliable service to our patrons by quickly and accurately responding to routine and emergency requests for assistance and information. - Uses the Integrated Vehicle Operations Management System (IVOMS) to effectively maintain scheduled route and service adherence, mitigating delays by following failure management techniques. - Adjusts service levels and headways as dictated by operating conditions. - Responds to emergency calls and silent alarms immediately, determining the nature of emergency and coordinating the dispatch of emergency police, fire, supervisor and public safety until the emergency has ended. - Modifies bus activity when conditions require outside interaction due t...