DMV Customer Service Center Work Leader - Gloucester 01549

Job description

Title: DMV Customer Service Center Work Leader - Gloucester 01549 State Role Title: Admin & Office Specialist III Hiring Range: $47,355.00 - $54,458.00: Pay Band: 3: Agency: Department of Motor Vehicles: Location: GLOUCESTER CSC: Agency Website: www.dmv.virginia.gov: Recruitment Type: Agency Employee Only - A Job Duties: DMV is seeking an experienced customer service applicant to work as a Work Leader in the Gloucester Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services. As the Work Leader, responsibilities include overseeing daily work flow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and manage...