Print and Copier Site Leader

Job description

Job Description: Site Leader Position Profile The Site Leader is responsible for managing the daily operations of a small-site environment and serving as the primary point of contact for both employees and customers. This role ensures contractual compliance, maintains customer satisfaction, oversees workflow, and supports team members while maintaining profit and service levels. Responsibilities include office services such as Copy, Courier, Managed Print, Hospitality, Imaging, and Mail Services. Job Duties & Responsibilities: - Manage daily operations of a mail room, copy center, or scanning facility. - Operate office equipment including PCs, copiers, multifunction devices, imaging equipment, and mail machines. - Oversee workflow, job scheduling, quality control, and deadline adherence. - Monitor and manage use of company materials and supplies to maintain shift profitability. - Complete site reports, paperwork, and month-end management reports (when no Site Manager is present). - Serve as on-site point of contact for customer issues and contract compliance. - Maintain daily formal communication with the customer. - Understand and track contractual Service Level Agreements (SLAs)...