Service Admin Assistant - Jordan Toyota

Job description

Company Description At Jordan toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description: Compensation: $18 - $22 / hr Purpose: responsible for generating service appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. Service Admin delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. Duties and Responsibilities: · Respond to internet inquiries with courtesy, accuracy and professionalism. · Promptly and accurately enter all customer inquiry data into the CRM. · Generate service appointments. · Conduct phone surveys to assess customer preferences and quality of experience...