Vice President - Customer Service

Job description

The base salary range for this position is dependent upon experience and location, ranging from: $200,000 - $248,800 What We Offer: Competitive benefits and growth opportunities Generous performance‑based bonuses: 12% 401(k) match Comprehensive health, dental, and vision insurance Tuition reimbursement: Professional development and clear career‑advancement pathways For more information, please visit: Benefits - Avangrid Job Summary: This role leads the digital product and customer experience organization, in addition to IT digital solutions, big data, and customer communications functions. It is responsible for leading the entire customer experience lifecycle, from generating insights to product and communication development, implementation, and operational ownership. The goal is to deliver best-in-class customer, employee, and digital experiences while improving operational efficiency for the Network operating companies. A combination of senior leadership, as well as in-depth technical knowledge in the related areas is required, with the ability to balance multiple projects, and dependencies. Advanced analytical, project management, digital vision, technology, big data, marketing,...