Application Analyst II - Epic Cupid

Job description

Make a difference. Be happy. Grow your career. The Role: The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships. Key Responsibilities: - Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication. - Manage application and team documentation through proper document management lifecycles. - Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support. - Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities. - Achieve necessary certifications and continue professional development. - Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status. - Gain proficiency in clinically integrated hos...