Hospitality Summer Intern

Job description

Position Summary: The Front Desk Intern supports the Front Office team in delivering exceptional guest service. This role provides hands-on experience in hotel operations, guest relations, and administrative responsibilities while developing hospitality and customer service skills in a fast-paced environment. Key Responsibilities: - Greet and welcome guests in a friendly, professional manner - Assist with guest check-in and check-out processes - Respond to guest inquiries, requests, and concerns promptly - Answer and direct phone calls using proper etiquette - Maintain accurate guest records and reservations in the property management system - Support daily front desk operations and administrative tasks - Coordinate with housekeeping and maintenance to ensure guest satisfaction - Assist with handling guest complaints and escalating when necessary - Maintain a clean, organized, and professional front desk area - Follow all hotel policies, procedures, and brand standards Qualifications: - Gain knowledge of hotel property management systems (PMS) - Develop customer service and communication skills - Understand hotel operations and interdepartmental coordination - Learn problem-solving...