Technical Support Engineer- Site Support

Job description

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary: The Technical Support Engineer will support the Shirley Ryan AbilityLab's (SRAlab) end user computing infrastructure through the management of desktops, laptops, tablets, connected medical equipment, IP phones, smartphones, and all associated peripherals. Provides "Tier 2" hardware and software support for users of computing and clinical device platforms and provides tier-2 phone support for callers to the Help Desk. Provides primary support of the IT configuration of connected medical equipment, including PACS workstations, nurse call components, health monitors, medication cabinet computers,...