2nd Line Support Engineer

Job description

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Role: 2nd Line Support Engineer: Department: IT Location: Atlanta Reports into: Director of IT, UK based Contract: Full Time About the role: We are seeking a seasoned IT Support Engineer to act as the global escalation point and technical contact across our international offices. This is a hands-on role combining infrastructure, cloud, security, networking, automation, and server administration ideal for someone who thrives in complex environments and enjoys owning problems end-to-end. What you will do: - Act as the senior escalation point for complex global IT issues - Independently triage and close high-impact tickets - Lead Jira administration and workflow optimisation - Manage AWS (S3, EC2, RDS) and Azure environments - Maintain Windows/Linux servers (on-prem and cloud) - Strengthen cybersecurity posture (endpoint, IAM, risk awareness) - Support global networking (Meraki, Sophos, firewalls) - Drive...