Dispatcher/Shop Coordinator

Job description

Run the operation. Don’t just fill the board. We’re looking for someone who can own the day —not just react to it. This role sits at the center of our operation, coordinating field teams, managing inbound service requests, and keeping our fleet moving. If you’re someone who can make decisions in real time, solve problems under pressure, and keep things running when plans fall apart , this is the role for you. What You’ll Do: - Own daily dispatching and scheduling for field crews - Manage inbound service requests and prioritize work in real time - Adjust routes and plans on the fly to meet service commitments - Act as the point of contact for customer issues and service recovery - Coordinate with the shop to keep trucks and equipment in service - Identify inefficiencies and continuously improve how work gets done What We’re Looking For: - 3+ years in dispatch, operations, or service coordination - Experience in a fast-paced, high-volume environment (HVAC, logistics, field services, facilities, etc.) - Someone who makes decisions—not waits for direction - Strong communicator who can handle both customers and field teams - Highly organized and able to manage multiple priorities at onc...