Desktop Support Specialist II

Job description

Description SUMMARY: The Desktop Support Specialist II is responsible for the customer-centric delivery of IT services. Responsible for day-to-day support services for employee technology resources and the delivery of effective desktop support. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Complete all internal Company training as assigned and required. - Adhere to the Company’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information. - Exhibit the ability and desire to embrace and enhance the Company culture. General: - Provide day-to-day support services for employee technology resources (MS Office, Windows, and related Company applications), ensuring high-quality end-user experience. - Fulfill requests for new equipment including, but not limited to, workstations, laptops, printers, scanners, and telephones. - Work within the Company’s ITSM system continuously monitoring, documenting, and tracking tickets with accuracy and detail. - Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older...