Customer Service Representative

Job description

SUMMARY: Customer Service Representative Reports to Customer Service Manager/Customer Service Rep Lead Starting Wage: $42,000 annually: Take and process customer orders and address all customer inquiries and complaints. DUTIES AND RESPONSIBILITIES: Take customer orders either directly from customers or sales representatives. Place orders on a timely basis for purchases of materials and supplies to be used in production. Process billing. Handle customer complaints and questions and follow-up with appropriate internal personnel as required. Maintain customer files. Process new items. Process purchase orders. Coordinate accounting credits. Record and distribute customer order changes. Fax confirmations to customers: Assist sales personnel as appropriate and assist in generating supplemental sales. Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer Complies with company policies and procedures. Additional duties as assigned by management. EDUCATION and/or EXPERIENCE: High school diploma or GED: Candidates are PREFERRED who offer the following: Experience working in a manufacturing en...