Customer Relations Specialist

Job description

Customer Relations Specialist Department: Front Office Support: Employment Type: Full Time: Location: Columbia - Berrywood Drive: Compensation: $17.89 / hour: Description: Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Mon-Fri 8am-5pm Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities: - Greet patients and provide excellent customer service at every visit - Manage appointment check-in/check-out, including verifying insur...