Business Process Consultant

Job description

We are looking for a Business Process Consultant (ITSM) to join our IT Services team in Kansas City! This is a great opportunity for someone early in their IT Service Management career who wants to grow their skills in service quality, governance, and continuous improvement. In this role, you'll support ITSM processes, assist with service performance analysis, and partner with teams to help improve overall service reliability and customer experience. About You — experience, education, skills, and accomplishments It would be great if you also had... What will you be doing in this role? - 2+ years of experience in IT Service Management, IT operations, business process analysis, or related roles. - Familiarity with ITSM processes such as Incident, Problem, or Change Management. - 2+ years of experience supporting or using ServiceNow or another ITSM platform (user‑level or basic configuration exposure). - Bachelor’s degree in Information Technology, Business Administration, or related field - Ability to interpret KPIs or operational data to identify trends or improvement opportunities. - ITIL Foundation certification or working knowledge of ITIL practices. - Exposure to continuous impr...