TP- HELP DESK TECHNICIAN

Job description

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This role is responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems. The candidate must possess good technical aptitude, written and oral communication skills, and the ability to interact professionally with people at all levels of the organization. Additionally, they must be detail-oriented with the ability to prioritize and manage multiple support requests simultaneously. Responsibilities and Duties: · End-User Support: · Respond to and resolve help desk tickets in a timely manner via phone, email, and in person. · Set up, configure, and deploy workstations, laptops, printers, and peripherals for end users. · Assist with user account creation, password resets, and permissions within Microsoft 365. · Perform basic hardware and software troubleshooting and repairs. · Maintain and update the IT asset inventory....