Patient Arrival Specialist

Job description

Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: 1. Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). 2. Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. 3. Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. 4. Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. 5. Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. 6. Co...