Director, Solutions & Quality (Janitorial)

Job description

The Director, Janitorial Solutions & Quality, is responsible for developing, standardizing, and advancing UG2’s janitorial programs, quality assurance practices, and custodial training initiatives. This role ensures consistent service delivery across accounts, supports business development solutioning efforts, project manages major transitions, and partners with operational leaders to elevate performance, safety, and innovation within janitorial service delivery. Core Job Functions: Standards, Programs & Quality Assurance - Develop and maintain janitorial standards playbooks, including SOPs for general cleaning, skilled cleaning, carpet care, hard floor maintenance, and specialty services. - Design and administer tools to evaluate quality‑of‑service delivery across janitorial accounts. - Conduct site level quality assurance inspections to assess compliance with established standards and identify corrective actions. - Act as project manager for the CIMS‑GB recertification process on a biennial basis. Training & Knowledge Management: - Develop and standardize custodial training materials, curricula, and job aids. - Design, maintain, and deliver technical training programs focus...