Membership Support Officer

Job description

Membership Support Officer Speech Pathology Australia | Melbourne (National Office) Full-time | Permanent | Hybrid About the role: Speech Pathology Australia (SPA) is the national body representing over 16,000 members in the speech pathology profession. SPA supports and regulates the ethical, clinical and professional standards of its members as well as lobbying and advocating on behalf of all Australians living with communication and swallowing difficulties. SPA is seeking a friendly, detail-oriented Membership Support Officer to join our Membership team. This role plays a key part in delivering high-quality, responsive support to our members and prospective members, ensuring a positive and professional experience at every interaction. Key responsibilities: In this role, you will: public via phone, email and other communication channels agreed timeframes - Act as the first point of contact for members, prospective members and the - Provide high-quality customer service, resolving the majority of enquiries at first contact - Process membership applications, renewals, re-entry and skills assessments within - Update and maintain accurate member records in the iMIS database - Assist w...