Customer Relationship Manager

Job description

ARMA Group is a rapidly growing ASX listed specialist provider of contingent debt recovery solutions, based in perfectly positioned, Subiaco! We provide innovative and industry leading technology that transforms the way business’ engage their customers regarding payments and service a large number of clients across all industry sectors – including some of Australia’s best-known brands. In keeping with our group's commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes. As a Customer Relationship Manager , you will be responsible for building and maintaining positive relationships with our customers, handling inbound and outbound phone calls, negotiating payment with customers, problem-solving, and objection handling to achieve account resolution. You will be expected to manage consumer workflows, complete required administrative tasks and collaborate with our internal teams to ensure a seamless and effective debt recovery process. Responsibilities: - Handling a high volume of inbound...