Sr. Manager, Account Services

Job description

Position Details: Title: Sr. Manager, Account Services Department: Customer Care Reports to: Director, Account Services Location: Dearborn Job Classification: Remote FLSA Status: Exempt Job Band: Manager Job Summary The Sr. Manager of Account Services is responsible for leading an Account Service team that will drive operational excellence related to all order pool activities for assigned Channel specific Accounts. This includes National, regional and Local customers. This person acts as an escalation point for any disruptions to service and developments key partnerships with Sales, Planning, Order Management, Distribution and Customers. This role will have a deep understanding of the assigned accounts and proactively identifies risk to order fulfillment, revenue attainment and supports mitigation strategies with cross functional teams. As it relates to the National and largest Regional customers, this leader will facilitate Operational Reviews to identify opportunities as well as facilitate regular share-outs of key service metrics to their Sales, Supply Chain and Customer Care partners. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—a...