Product Owner/Manager | Onsite

Job description

- Own the AI use-case backlog for the pod, starting with the servicing agent-assist scale-out and prioritizing additional items from Mike's backlog of AI pilots. - Partner with Sallie Mae's internal Product Owner and Carrie's PSL leadership team to define call reduction, AHT (average handle time), and deflection targets — Steve cited the early benchmark of "90 seconds to 14 seconds" agent lookup time and signaled this is where ROI must be proven. - Translate business intent into Epics, Features, and User Stories in Azure DevOps (ADO) , the SOW-mandated system of record, with explicit Acceptance Criteria. - Run sprint planning, refinement, sprint reviews, and demos in line with Photon's AI-infused agile cadence (1–2 week sprints, working toward 2-day sprints as the team matures). - Operate as a "Vibe PO" — leveraging AI tooling for requirements drafting, story generation, and acceptance criteria authoring (Mukund highlighted this model is being staffed at Citi). - Coordinate with Derek Wade (Steve's agile transformation advisor) on ways-of-working alignment. Compensation, Benefits and Duration: Minimum Compensation: USD 60,000: Maximum Compensation: USD 210,000: Compensation is base...