Customer Service Incident Coordinator (Greek Speaking)

Job description

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We’re looking for a Customer Service Incident Coordinator (Greek Speaking) to join our growing Sontiq team. On a day- to- day basis you will be responsible for independently working and prioritising your own workload of requests and are required to provide telephone support should our clients ring through to the desk. Day to Day You’ll Be: Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft Examine and analyse information to determine the severity of the fraud, breach and/or identity theft Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft Manage...