Program Manager

Job description

The Basics: As part of the broader organization, the Program Manager is responsible for owning and driving complex, cross-functional programs from definition through delivery. This role partners closely with the full Customer Experience team and the broader business to ensure initiatives are clearly scoped, well-governed, and executed with discipline. The Program Manager translates strategic objectives into actionable plans, aligns stakeholders around shared outcomes, manages risks and dependencies, and ensures programs are delivered on time, within scope, and with measurable impact. This position follows the Company’s hybrid schedule, which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX or Durham, NC. What You'll Do: - Define program scope, objectives, success metrics, milestones, and delivery plans - Lead and coordinate cross-functional programs consisting of multiple workstreams - Establish and maintain program governance, cadence, and reporting - Identify, manage, and mitigate risks, issues, and dependencies - Drive alignment between strategy, execution, and outcomes - Track progress and escalat...