Contact Center - Customer Service Representative - French speaker

Job description

Job Posting Title: Customer Service Representative Job Description Summary: Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe. Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organizations. In this position, you will be responsible for the contract administration and client communication for designated client relationships in the Contact Center. What are your main responsibilities?: In this role, you’ll be able to impact the lives of the people reaching out to us. With your strong knowledge of services, active listening skills, you assist them with any of their queries around their medical plan. Your human touch, listening skills and empathy give the help and reassurance to the customer. KEY AREAS: - Communication management in day-to-day queries of our clients and insurers through different channels mainly telephone, but written communication as well (email, letter, fax) - Documenting every interaction concisely and completely while follo...