Guest Experience Agent - Night Shift (German & English speaking) (m/f/d)

Job description

ABOUT NUMA: Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences. At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation. ABOUT THE ROLE: In this role, you will: - Be responsible for all guest communications and reservations for all Numa properties. - Resolve inquiries received over the phone - Handle confidently individual and corporate guest requests in a friendly and satis...