Retail Operations Director – Cat Compact

Job description

Description The Retail Operations Director – Cat Compact is responsible for leading the performance, growth, and day-to-day operations of Cat Compact store locations. This role ensures consistent execution of brand standards, delivers a high-quality customer experience, and drives operational excellence across multiple sites while supporting expansion into new markets. What You’ll Do: Lead daily operations across Cat Compact store locations to ensure consistent execution and customer experience Drive performance through KPIs including sales, customer satisfaction, and customer acquisition Coordinate with sales, rental, parts, and service teams to deliver a seamless customer experience Identify operational gaps and implement improvements to increase efficiency and growth Support and lead new store launches, including staffing, training, and setup Monitor inventory, reporting, and CRM accuracy across all locations Act as a liaison between store teams, leadership, and Caterpillar Resolve escalated customer issues and ensure high levels of satisfaction Requirements: What You’ll Need: 5+ years of experience in equipment dealership, retail operations, or multi-site leadership Proven abil...