Customer Service Specialist

Job description

General Purpose: Provide assigned customers with the best possible customer experience and service regarding but not limited to product and service information, order management activities, billing inquiries, delivery information, and general requests. Manage customer orders from receipt of order through cash application, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice. Analyze each situation and take appropriate action to meet customer needs. Determine the best method to resolve problems to ensure customer satisfaction and adherence to the department’s procedures and policies. Work under moderate supervision. Duties and Responsibilities: - Interact with customers over the telephone or through written communications; interview customers to obtain information and give information about available services or in response to inquiries about order status, logistics issues, accounts, products, and services - Take ownership and monitor orders through the system from order to release to shipment to any follow-up actions. Navigate multiple systems during the order management process - Facilitate conversations between sal...