Experience Research Senior Associate

Job description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality. As an Experience Research Senior Associate in Small Business Acquisition Experience (Business Banking), you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions. This role sits within the Small Business Acquisition Experience team, supporting digital and assisted account opening, onboarding, and early lifecycle experiences for Business Banking customers. The researcher will partner closely with Product, Design, Data & Analytics, and...