Customer Success Operations Specialist

Job description

Overview About the Role & Team We are seeking a highly execution-oriented Customer Success Operations Specialist to refine, optimize, and assist in scaling the systems, processes, and workflows that enable our Customer Success organization to drive retention, expansion, and measurable customer value. This role sits at the intersection of CS, RevOps, IT, Product, Sales, and Finance, and will be a part of the operational backbone of the post-sale customer journey. The ideal candidate combines hands-on technical capability (CS platforms, CRM, automation tools) with strong process design skills and a demonstrated ability to leverage automation and emerging AI tools to improve efficiency and scale. This is a builder role — not a strategist removed from execution. You will configure tools, build automations, refine processes, train teams, and continuously improve how Customer Success operates. You should be comfortable experimenting with and implementing AI-driven workflows, as well as identifying practical opportunities to reduce manual work and enhance CSM productivity What You’ll Do: Customer Success Systems & Tooling Manage the administration and optimization of Customer Success plat...