Critical Situation Manager

Job description

About Us nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of Role: As a Critical Situation Manager, you will lead critical situations to a satisfactory resolution and ensure that post-escalation reviews drive continuous service improvement and prevent repeat issues. This is a new role, offering the opportunity to shape and define this key function across the business. The role is critical to nShift’s customers, as the impact of being unable to ship is significant....