Patient Access Representative

Job description

Department: Patient Registration Schedule/Status: Varies; Full Time Standard Hours/Week: 40 General Description: This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; timely and accurate processes associated with pre-registration, insurance verification, pre-certification, and insurance notification. Key Responsibilities: - Always follow AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) guidelines in all interactions with the patient. - Always maintain professional image and demonstrate excellent customer service. - Always use two patient identifiers (patient full name and date of birth) for accurate patient identification. - Perform pre-registration and insurance verification within 3-5 days prior to date of service for both inpatient and outpatient services. For notification received with less than 3 days’ advanced notice perform within 24 hours of notification. - Meet/exceed performance expectations; completes work within the required time frame. (10 registrations per hour). - Follow scripted benefits verification and pre-certificatio...