Contact Center Assistant I - Patient Access - Days

Job description

General Summary Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management. Shift: Full Time, Days, Monday, Tuesday and Thursday - 10a-6:30p Wednesday - 9a-5:30p: Friday - 8:30a-5p: Duties and Responsibilities: Essential Functions: - Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner - Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff - Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives - Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate) - Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR - Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice - Build sustainable relationships and engage customers by go...