Schegistrar I - Patient Access Part Time - Evening

Job description

General Summary Schedules and registers patients in advance for services provided throughout WellSpan. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Shift: Part Time, Evenings, Monday-Thursday 3p-8p: Occasional Saturday as needed: Duties and Responsibilities: Essential Functions: - Answers and manages a high volume of fast paced incoming phone calls to the center. Places outbound phone calls when assigned. Provides exceptional customer service at all times by identifying and addressing patient needs in a professional, positive, and caring manner. - Provides scheduling services for various diagnostic/ancillary service lines across the organization. - Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registrations for scheduled services in advance for all hospitals and their ancillary locations that include surgery and diagnostic centers. - Reviews estimates, informs and educates patients of any financial responsibility for services, as well as collect payments during the scheduling and registration process. Explains insurance coverages and requirements for pre-certi...