Engineer (Prime Account Support)

Job description

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. We are looking for potential candidates who are eager to learn and grow to join our young talent team. Job Posting Location: Bangkok Job Summary: - The First Tier Engineer provides first-level technical support for prime enterprise customers. - This role is responsible for initial diagnostics and troubleshooting of enterprise network and ICT solutions. - The position ensures service continuity and timely communication with customers in accordance with OLA standards. Job Description: - Work in rotating shift schedules including 24x7 operations. - Perform first-level diagnosis and troubleshooting for enterprise solutions. - Support EDS services such as MPLS, SD-WAN, and 5G networks. - Provide support for Mobile Services including M2M and SMS solutions. - Handle ICT services such as IoT, Cloud, and Firewall solutions. - Act as the ticket owner and proactively update incident progress to customers within OLA timelines. - Ensure all customer services are fully restored and operating normally after incident resolution. Qualifications: - Age between 22–35 y...