Customer Success Manager UK (12 months contract)

Job description

Are you a Relationship Builder and a Problem Solver who thrives on helping small businesses succeed? Do you get a buzz from turning happy customers into long-term partners? Famly is looking for a proactive, data-driven Customer Success Manager to nurture and grow our existing Small-to-Medium Business (SMB) customers across the UK and Nordics. This role is a fixed term contract for approximately 12 months, with the possibility of permanent employment . We will be holding interviews on an ongoing basis, and hope to have our newest team member join us in June/July! What you’ll be doing 🛠️: As a trusted advisor , your mission is to ensure our SMB customers—from single sites to growing small groups—are maximizing the value they get from Famly. Own the Relationship: Serve as the primary point of contact for your portfolio of accounts, building meaningful, trust-based relationships with key decision-makers and stakeholders. Drive Retention & Growth: Proactively manage churn risk by analyzing client usage patterns, conducting regular, data-led check-ins, and facilitating account reviews to ensure customers are achieving their desired outcomes. Be a Product Expert: Educate clients on Famly’...