IT Client Services Analyst

Job description

Primary Details Time Type: Full time Worker Type: Employee: The Opportunity: The purpose of this role is to provide IT support by troubleshooting hardware and software for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience. Strong focus on customer service, desktop and application support, process improvement, and understanding customer expectations and requirements. Location: Ramsey, Minnesota or Fargo, North Dakota Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week. The salary range for this role is: $28.00/hour - $42.00/hour Your New Role: Provides IT desktop services/support for employees and customers. Participate in answering incoming support calls and managing call queue. Ensure tickets are worked and resolved in accordance with SLA using ticket management system. Facilitate accurate records by ensuring equipment asset tags are updated in system. Provide technical knowledge and advice to drive improvement initiatives. Delivery of defined starter/mover/leaver services. Contribute to the development and maintenance of IT procedures by identifying opportunities for impro...