Team Leader (French-speaking) - On-site - Tech Industry OV01

Job description

Job Title: Team Leader (French-speaking) - On-site - Tech Industry OV01 Job Description: Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Team Leader, Operations in Malaga, you will be part of our team of game-changers driving performance, engagement, and customer experience. What you will do in this role - Supervise the day-to-day performance and attendance of a team of call center associates, ensuring alignment with company policies and legal requirements. - Provide regular coaching and feedback to team members to drive performance and consistently achieve KPIs. - Identify performance gaps, implement action plans and corrective measures, and support employee development. - Ensure the team delivers high-quality service that meets contractual KPIs and financial expectations. - Handle escalated customer cases and act as a subject matter expert when needed. - Lead team meetings, c...