Warranty Support Team Lead - Springfield, OH

Job description

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work . Job Description: JOB POSITION SUMMARY: The Warranty Support Team Leader oversees the resolution of internal and external customer warranty claims for Konecranes-branded products while ensuring the Warranty Support team is equipped and supported to perform their daily responsibilities effectively. This role ensures accurate data capture and reporting to enable organizational insights and support continuous improvement initiatives. The Team Leader also serves as the primary escalation point for complex warranty events, providing guidance, coordination, and additional support throughout the claim resolution process. RESPONSIBILITIES: - Serve as the first point of contact for incoming warranty inquiries from Service and Project Management teams. - Assess...