Client Service Specialist

Job description

ADP is hiring a Client Service Specialist II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for Section 125 Premium Only Plan (POP) services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day POP plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention. RESPONSIBILITIES: - Acts as the primary contact for section 125 POP plans regarding day-to-day record keeping matters and provides prompt customer service. - Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. - Assist clients with requests for plan changes and ensures the necessary project plans are followed through to completion. - Communicates compliance testing results and recommends options to improve results (if necessary). - Monitor plan documents for adherence to applicable rules and regulation...