Bilingual (French/English) Remote - Specialist, Personal Lending - Call Centre

Job description

Application Deadline: 06/03/2026 Address: VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO Job Family Group: Retail Banking Sales & Service Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives. Qualifications: You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec . Salary: $36 600,00 - $67 500,00 - May provide training and coaching to junior associates as needed. - Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer. - Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups. - Escalates complex or unresolved customer situations to...