Team Leader Operations - Customer Service
Wellmark Blue Cross and Blue Shield · Des Moines, Iowa, US
Company Description Why Wellmark : We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation...
Job description
Company Description Why Wellmark : We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! Learn more about our unique benefit offerings here . Want to know more? You can learn about life at Wellmark here . Job Description: As a Team Leader Operations - Customer Service , you will lead a team of Customer Service Advocates dedicated to supporting members across Government Program Plans like Individual Family Plan (IFP) and Medicare Supplement members. This is a critical role supporting a team that speaks with our members over the phone every day. You will contribute to the overall corporate mission by providing leadership, planning, coaching, and daily direction to front-line staff to meet or exceed customer service expectations to members and employers. You wil...