Technical Support Engineer – Handler/Prober

Job description

Tech Support Engineer Provides system-level technical expertise in support of one or more Advantest Semiconductor Handler and Die Level Prober Equipment platforms. Provides second-level support to Advantest customers and customer engineers in diagnosis and resolution of handler and die level prober problems, either remotely or on- site. Provides handler and die level prober maintenance training to Advantest customers and customer engineers. Acts as a field liaison to manufacturing divisions for support issues such as design for supportability, escalation management, and training course development. Provides technical expertise and/or project management in support of account-specific initiatives Responsibilities include: Delivers second-level remote handler and die level prober troubleshooting assistance to customers and Advantest field service personnel via telephone and/or web related resources. · Ensures availability of taking escalation calls, including after-hours and weekends when required. · Works primarily with trained Customer Technicians and Advantest Customer Engineers who have already attempted to resolve their problem using standard troubleshooting methods. Usually requ...