IT Support Technician | Regional Desktop Team - Wabasha

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 Emplify Health by Gundersen is looking to add an IT Support Technician (Tier 2 Support) to our Regional End User Computing Team! What You'll Do: You will be responsible for second-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair. This position also reports and obtains status for all problems related to Information Systems, tracks the issues, and provides effective follow-up. You’ll provide support for authorized software and hardware configurations, maintain PC hardware and software at the desktop level, work with other team members to escalate and resolve issues as needed, and follow appropriate procedures related to customer support. You’ll diagnose and identify repair options and implement solutions for end users, and may also serve as a resource for junior team members. Major Responsibilities Include: Requires monitoring responsibilities that include identification, isolation and escalation of problems relating to...