Manager, Technical Service Operations

Job description

Job Summary The Technical Service Operations Manager leads LVP Service Depot operations in Warrendale and provides support to other service depots as needed, overseeing all pump repair activities. This role is responsible for overall depot performance, including repair execution, service order management, parts and asset control, and issue resolution. The position works cross functionally with Customer Service, Quality, Engineering, Facilities, and Supply Chain to ensure efficient, compliant service operations aligned with business objectives. The role is accountable for device serviceability through effective documentation, tools, parts availability, training, and repair quality, while driving key performance indicators and continuous improvement. The Manager leads and develops engineers, technicians, and support staff to build a high performing, scalable service organization. Responsibilities: Please note: This position cannot provide employment-based immigration sponsorship now or in the future. Applicants must be currently authorized to work in the United States for any employer and must be able to maintain that authorization for the entire duration of employment without requir...