Team Lead

Job description

Job Summary Responsible for administering and providing guidance and resolution for a wide variety of collection functions. Verify, research, and resolve issues regarding billing and posting variances. Provide oversight for day-to-day activities of the team. Major Tasks, Responsibilities, and Key Accountabilities - Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts. - Provides oversight to the process of gathering, compiling, and maintaining basic credit information. - Maintains records on credit risks, delinquent accounts and incomplete files. - Sets up and/or obtains approval to set up accounts. - Responds to all communications and requests for assistance from the field in a timely manner. - Reviews and submits adjustments and write-offs to management in accordance with company policy. - Serves as mentor and trainer for junior team members. Nature and Scope: - Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates. - Under limited supervision, independently resolves issues and applies a variety of methods to...